Ela Bfn

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Verified Reviewer
| map-marker The Villages, Florida

Order issues

Trying to pay for my order with my Visa and I do not wish to join anything l, just place an order and pay Not happy my credit card info is out here and I still cannot place an order
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User's recommendation: Lots of luck

Charlotte M Itx

Phone line dropped

I was supposed to be connected to a representative that could take a new order but line went blank when she clicked over
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Preferred solution: A call so I could place order

john w Qgp

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Verified Reviewer
| map-marker Sintra, Continental Portugal

Closed account because of inactivitiy

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I found out from a credit monitoring company that my account had been closed...because of inactivity of my Belks Rewards card.

Customer service told me that a letter had been mailed on 07/26 stating the account had been closed.

I told her that I had received no letter from Belk's and asked why they did not alert me prior?

Customer service told me that I should have remembered the agreement when I signed up for the Belks Rewards card.

I told her that I got more benefits from using my credit card than from the Belks Rewards card.

Customer service was very cold and showed no caring if I was a customer or more.

THINGS HAVE CHANGED SINCE BELKS SOLD OUT TO THAT EQUITY COMPANY...VERY UNCARING IF THEY HAVE CUSTOMERS!!!

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Cons:
  • Cold customer service

Preferred solution: Apology

User's recommendation: go somewhere else.....this is not the BELKS that I grew up with.....very COLD people working for them.

Cynthia S Gaw
map-marker Charlotte, North Carolina

To make a order

I could not make my order on last night. I wanted to order a pair of shoes on line. Katy Perry Laterr in black leather and a size 9M
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Keairra Uqh

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Verified Reviewer
| map-marker Varnell, Georgia

Terrible store not clean hot. Lack of in store merchandise

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My other complaint is I paid up my Belk card to zero balance went to purchase school cloths for grandson my card was declined I was told by cust service it takes 9 days to process well I got a text this morning that said processed not processing. I was declined so I left. I will be canceling the card due to this fact of how long it takes to process my payment I will do business elswere
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User's recommendation: Don’t get a Belk card

Stephanie S Njy
map-marker Alabaster, Alabama

Fitting rooms

The fitting rooms were boarded up. Why? Please do NOT tell me one word about the CDC! They are NOT an elected authority! WE THE PEOPLE WILL NOT COMPLY!
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Cons:
  • Woke company

Preferred solution: No lockdown regulations based on CDC guidelines! We did not elect them to govern us.

User's recommendation: Boycott BELK! They are a wine company!

April B Nyp

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Verified Reviewer
| map-marker Maryville, Tennessee

What unprofessional management who gets 5 stars for losing my business?

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If you want 5 star insults by man agentthis is the store for you. 5 stars and it all due to Loriethe most rude and unprofessional manager I have ever dealt with!!!
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Cons:
  • Pathetic customer service

Preferred solution: I would like to know this manger has been addressed.

User's recommendation: If you want insults…I couldn’t recommend a better place.

Teresa D Tdw

Where is my gift card or credit to my account?

I ordered kitchen knives online. I was not happy and wanted to return them. They were $30 + shipping and tax =42.85. David told me to keep the knives and he would refund my money. I received a refund for the shipping and tax $12.85 so where is the $30 refund that I paid by gift card? Is someone going to send me a $30 gift card or will there be a $30 credit to my Belk account?
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Loss:
$30

Preferred solution: Full refund

Marcia W Chp

Want to cancel items in my bag

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The app will not let cancel items in my bag. I will not complete purchase until I can reorganize my order!!
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Preferred solution: Helpp

User's recommendation: Show somewhere to save for later or delete before you ourchase

Mary L Cqt

DELIVERY OF 3 TOPS

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I ordered 3 tops for my 100 year young Mom. Online they are beautiful. She hasn't tried them on yet. I cannot believe 3 beautiful tops are shoved into one package!!! When I say "shoved" they were literally shoved in the bag. They are so wrinkled. Last thing I want to do when ordering things online is to have to iron them. What a disappointment as they are really beautiful. I have ordered many things from Belk & this has never been an issue. Doesn't shipping have some quality control over how things are shipped? If not, maybe they should.
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Pros:
  • Great variety of merchandise & reasonable prices
Cons:
  • Have better delivery packaging

Preferred solution: Price reduction

Davison Bus

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Verified Reviewer

Payment refund

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Auto pay taken out after payment has already been made. Representative was very helpful. Refund will be mailed out within 10-15 days.
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Loss:
$150

Preferred solution: Full refund

User's recommendation: Just call for assistance

Judy S Uss

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Verified Reviewer
| map-marker Erode, Tamil Nadu

Complaint

I purchased luggage at Belk in Kingsport TN this month and did not keep receipt, because I liked the luggage so much, I never anticipated having a problem with it.

However, the luggage would not stand up

in airports, hotel room, etc. The luggage

was a night mare to deal with.

A couple

of people in group said the falling had to

do with the wheels on bottom not being placed correctly. Got luggage on sale, and

was same price, but because didnt have receipt, would only give me a gift card for

$10. I just told the clerks to keep the $10.

that store needed it more than I did, as well

as the luggage. What a shame as much as I have purchased from that store, and other local Belks.

I think the store should have at least let me exchange it for another brand,

because I feel sure the luggage company

will make it right with the store. There was

one other person whom I saw in the whole

store. When I got outside, I saw that person

leave, therefore, my car was only car in

parking lot. You know, I thought incidences

like mine played a big factor in Belks problem with, I feel sure, having few sales

with less customers all the time.

Belks

will not work with customers to make things

right, when a problem arises - just there for

sales. My way of thinking, Belks will be out

of business this year in Kingsport store.

Looks like I was one of the few customers

left. Its about impossible to find a clerk to

even check out with, practically every register has a closed sign. I can see why

a lot of people order on line.

Its like clerks

hate to see customers coming, my what a

joke Belk has become lately. All the clerks

do is give customers some crazy reason why they cant help them, instead of telling

them how they can help. I didnt do that on

my job of 41 years working with public.

Belks is simply going to have to shape up or

ship out. Good bye and good luck??

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Loss:
$100
Pros:
  • You tell me
Cons:
  • Need to work with customers more

Preferred solution: Full refund

Charlotte B Jxm

They did not take my payment

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Theyre never open you can never get them on the phone when youre supposed to. They have awful customer service.
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Cons:
  • None they dropped my credit limit because i was late on payments a few times
  • And

User's recommendation: Better customer service

Kitty C Pow

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Verified Reviewer
| map-marker Centerville, Georgia

Not put on the schedule

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I am a current employee at Belks and I havent worked for five weeks. I dont know whats going on at my workplace, but I have not been on a schedule for almost a month.

2 of my co-workers, who also works at belk now quit because belks has not put them of the schedule for longer than four months. The hiring manager has went on two vacations, but still cant put in our work hours. We have called we have texted every manager but they does not put us on the schedule. I dont know if its because Im part time, but I am a amazing worker and my friends do excellent jobs working at Belks.

we have committed our work life but now I cant even take care of myself and part of my family because I dont have a job that I can work for. I dont want to end up quitting, but I might have to because Ill need the money college now.

My workplace is located

2950 Watson Blvd Centerville, GA 31028

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Loss:
$5000
Pros:
  • Great merchandise and incentives
Cons:
  • Schedule

Preferred solution: Money and an apology.

Anonymous
map-marker Natchez, Mississippi

No air conditioning in the store

We are in middle of a heat wave . Belk here Natchez,Ms. The store must be in the 90 degree. Can't even shop.
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